Refunds and Returns Policy
Effective Date: May 18, 2024
Welcome to Blue Light Defense. We are committed to ensuring your satisfaction with our blue light blocking glasses. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. If you have any questions, please contact our customer support team at sayedrayhan.s5683@gmail.com.
1. Return Eligibility
To be eligible for a return, please ensure that:
- The product is unused and in the same condition that you received it.
- The product is in its original packaging.
- The return is initiated within 30 days of the purchase date.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Personalized or customized products
- Items marked as final sale
3. Return Process
3.1 Initiating a Return To initiate a return, please follow these steps:
- Contact our customer support team at sayedrayhan.s5683@gmail.com with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
3.2 Shipping Your Return
- Pack the item securely in its original packaging.
- Include the RMA number and a copy of the original receipt or proof of purchase.
- Ship the item to the address provided by our customer support team.
3.3 Return Shipping Costs
- Customers are responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refund Process
4.1 Inspection and Approval Once we receive your return, we will inspect the item to ensure it meets our return conditions. If the item is approved, we will process your refund.
4.2 Refund Method
- Refunds will be issued to the original payment method within 14 days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
4.3 Partial Refunds In certain situations, only partial refunds may be granted, such as:
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sayedrayhan.s5683@gmail.com for further instructions.
6. Contact Information
If you have any questions or need further assistance, please contact our customer support team:
Email: sayedrayhan.s5683@gmail.com
Address: United States
We are here to help and ensure your experience with Blue Light Defense is satisfactory.
Thank you for choosing Blue Light Defense. We appreciate your business and are committed to providing quality products and excellent customer service.